Calculate IT helpdesk staffing needs based on ticket volume. Industry benchmark: 1 L1 technician per 50–100 users (100–150 tickets/mo per FTE). Automation and self-service can double this ratio.
Calculate IT helpdesk staffing needs based on ticket volume. Industry benchmark: 1 L1 technician per 50–100 users (100–150 tickets/mo per FTE). Automation and self-service can double this ratio
Each component has a specific meaning:
Note: Interpret the helpdesk tickets per fte result against the thresholds and context described above.
Enter the ticket volume for the scenario you are assessing. Calculate IT helpdesk staffing needs based on ticket volume. Industry benchmark: 1 L1 technician per 50–100 users (100–150 tickets/mo per FTE). Automation and self-service can double this ratio. Use the helpdesk tickets per fte result to inform your calculation.